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Smart thinking. How Webpay doubled its clients in 3 years

FIS is one of the world's largest global providers, dedicated to banking and payments technology. A division of FIS - Webpay (a leading Internet Payment Gateway in Australia and New Zealand) needed to build its business capabilities fast after it was selected by a major Australian Retailer as its Internet Payment Gateway solution.

Business challenges to overcome

Webpay faced certain business challenges which had to be overcome to allow for future growth. Challenges such as:

  • Experiencing very little material growth from their loyal base of Australian and New Zealand customers
  • Only having a small dedicated team of resources responsible for all aspects of product development and support, Client Support and management and interactions with FIS Sales staff globally
  • A mounting list of urgent requests for
    • Product functionality enhancements
    • Defect management items
    • Compliance issues
    • Pre-Sales Support
    • Regular Client Release management

How we partnered with Webpay to grow its business

Csmart over the next 36 months assisted Webpay by providing services such as:

  • Staff Recruitment
    • Expert Consultants
    • Permanent Resource hiring
    • Graduate and Trainee Programs
  • Management
    • Organisation and Strategy alignment
    • Project Management
    • Product Management
    • QA and Test Management
    • Pre-Sales Support
    • Operation and Support Management
  • Product Development
    • Modernisation and update of existing code base
    • New Product and Enhancements
      • Key Management System
      • Tokenisation
      • Electronic Wallet
      • CyberSource and DataCash Fraud Engines
      • High Volume Transaction Support
      • RuPay Support (India)
      • NetBank Transactions
    • Compliance
      • PA-DSS Certification
      • Internal Compliance Initiatives

The outcome

The future has never looked brighter for the dedicated people who comprise the Webpay Team and its loyal customers.  The product has more than doubled its client base in Australia and New Zealand. While also introducing 3 new customers in India.  It engages 14 full time staff, comprising permanent FIS Staff and C Smart Consultants.  It is responding to requests from Clients and potential clients around the world, while winning multiple repeat business from its existing client base.

How can we assist you?

C Smart continues to partner with FIS to help them to achieve their future goals with Webpay, its people and its clients.  Does your company have a product that needs to move to the next level?  If so, please contact us for a confidential and obligation free discussion.

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